Two weeks after its debut, Samsung said it was setting up an exchange program for the Galaxy Note 7 smartphone after it was found to have exploded while several phones were charging.
The South Korean tech giant said in a statement that it had reported that 35 phones had "battery problems" and that it would replace equipment that had already been sold.
The company says the process will begin in about two weeks.
In addition, the phone will be suspended in 10 countries, including the United States.
Due to the use of different battery suppliers in China, sales in China will not be affected.
As we all know, no one is injured, but consumers have shared images of melting or damaging devices on social media in recent days. Koh Dong-
According to The Associated Press, Kim, president of Samsung's mobile division, said an internal survey showed that bad batteries caused some devices to catch fire.
Koh did not specify which of the company's two battery suppliers produced the battery.
Since its smartphone debut two weeks ago, the company has sold more than 1 million units and built another one.
More than 5 million units
Unsold devices will be replaced with modified new versions so that they will not be affected by the battery explosion problem.
The Associated Press contributed to the report.
Editor's note: The last version of the story mistakenly referred to the exchange program as a recall.