If your phone fires spontaneously without obvious reasons, who will you turn?
You'll be happy to hear that the probability of this happening is statistically insignificant, but earlier this year, A French teenager found out that his girlfriend's iPhone "snapped a Dutch man in a crack like a frying pan back into his car and found his passenger seat lit, it also seems to be caused by a wrong iPhone.
There seems to be less than five such cases-which are for tens of millions of devices sold globally-but the commission's requirement that all 27 EU countries keep it informed is enough to have any problems in the community under the rapid warning system of hazardous consumer goods, called RAPEX.
Apple itself has ruled out any security concerns, calling them isolated incidents.
The company has not dealt with a terrible scenario yet: a product recall.
With the decline of the company, there is nothing more humiliating than being forced to admit to making gadgets that are not suitable for human consumption.
Nor is it the kind of thing that can whisper quietly in the hope that no one will notice;
In its essence, the product recall is a thunderous public statement.
They are welcomed by a small number of people whose products have failed, and for those whose units are working properly but have to be returned, they are a little annoyed, they make the board highly anxious about the high cost of taking back the equipment and replacing or repairing them.
In recent years, the pressure on companies not to screw up has grown, and the Internet has effortlessly brought together those customers who complain the same, looking online for explanations, but finding each other.
So a few years ago, a company could ignore a faulty gadget as an abnormal event, and now it's a potential PR disaster.
The most prominent example of this consumption power came in 2006, when disgruntled consumers used blogs to detail complaints and post photos of overheated lithium --
Ion batteries in Dell laptops.
Dell was forced to recall about 4 million Sony computers but failed to calm down.
Making batteries-this marks the beginning of Sony's long nightmare.
Soon after, Apple recalled 1.
8 million Sony batteries were recalled by IBM due to nine complaints of overheating and two reports of minor burns, Toshiba, Fujitsu and Gateway.
This ultimately led to an unforgettable recommendation from the US Consumer Product Safety Board that laptops should no longer be used on your legs;
Sony's cost of replacing about 10 million batteries exceeded $400, resulting in a decline in its quarterly profit.
It seems a bit confusing that the national trade Standards Agency has the right to enforce product recalls after a complex assessment of the end user's risk.
Earlier this year, for example, LG had to recall 30,000 phones in the United States because a caller received an emergency service call, but when the LG laptop caught fire on March 2008, the incident was described as "one billion to one" and the product line was declared safe.
In most cases, the company will comply immediately, in part to avoid bad publicity, but mainly to avoid being sued for company negligence.
In fact, fear of legal action leads to a strange paranoia;
April 2007-many months after the Sony battery incident-laptop maker Acer has been slow to recall 27,000 Sony batteries despite not finding any faults in the product during months of testing, no complaints were received from any customers.
It is certainly naive to imagine a new era of responsible multinational companies, but those who respond quickly bite the bullet, companies that set up a mandatory recall site are unlikely to be affected by stinging headlines by refusing to admit that there are any issues.
Microsoft's 2007 recall of a batch of overheated Xbox 360 machines was handled with swift efficiency, and it calmly admitted that it had reached its limit --
Cutting in graphic chip production (in-
The house is not outsourced to save about $10 m compared to the cost of warranty repair 1bn) actually seems to have won some credit.
Compared with Apple's recent performance
With an angry customer, he hates the company trying to get him to sign a non-disclosure agreement in exchange for a refund for his exploding iPod;
The story has been on the news for several days.
We haven't seen the end of the occasional battery explosion.
A research team in Japan recently concluded that lithium
Ion batteries-often associated with these occasional burns-are a product of "inherent defects" called "dangerous little box Energy ".
But thankfully, any one of us is less likely to get hurt on our gadgets-it's nice to know that in the unlikely event of a disaster, manufacturers are more likely today than ever to be asked to address the issue.
It is a pity that when the product is not so dangerous, it is just a total garbage, they are not very keen to issue a recall.
But you will never let them admit it.
Full recall: last month, the Sony PlayStation 3, which had a machine failure, clashed with the BBC, when the "regulator" accepted the case of complaints from the PlayStation 3 players.
The consumer complaints Program responded to complaints that the console's system was turned off immediately after it was launched, all of which showed the same flashing fault indicator, known as the "yellow light for death ".
However, the ps3 is no longer under warranty due to a system failure that occurred after about two years of use, which means Sony refuses to repair the machine for free.
About 155 viewers got in touch with the "watchdog" on this issue.
However, Sony released a six
The page refutes, denies any manufacturing defects, and explains that the fault light may indicate that "any of the series of problems that may inevitably affect any complex consumer electronics ".
Acer was under review when it had to recall several Aspire laptops last week. The built-
In the microphone cable, if extreme pressure is applied to the left palm, there is a danger of overheating, and it may even become hot enough to deform the computer body.
The news sparked some confusing comments on the Internet that could put so much pressure on the handheld, but Acer avoided controversy by offering to fix the computer at the company's expense, it was pointed out that the recall was "voluntary ".
A week ago, Mac OS x Snow Leopard Apple admitted that its new Mac OS X operating system snow leopard could lose user data.
After logging into the "guest" account, when users log back into their regular account, they find that their personal data-including documents, music, and images-is completely gone.
Apple's slow response left a deep impression on Mac users;
Posts on this issue have been on Apple's discussion board for more than a month.
There is no solution yet, but Apple issued a statement on Monday in which it said: "We know the problem and it only happens in very rare cases, we are solving this problem.