While voice mail has become indispensable in modern telephone systems, many times people tend to abuse the system by not following proper etiquette. This is what you should know when leaving voice mail. With the advent of the transmission of messages through the communication network, the development of an audio-enabled e-mail system has become very natural. Voice mail allows people to receive and leave messages by performing appropriate commands in the email system. Commercial companies have purchased these systems or rented them from selected service providers. Considering that voice mail has become an indispensable way of communication, people should abide by certain unspoken rules and etiquette in the business world. Recipients of voice mail should strive to record personalized greetings, although the automatic assistant feature that comes with voice mail allows people to use pre-recorded greetings. The effect of personalized greetings is to convey to the information holder the interest of the recipient in what the latter says. Greetings should be polite and carry all relevant information, I . E. Name, department, name and other details of the recipient if necessary. The message bearer shall ensure that the latter is recognized by the recipient. Telephone etiquette requires that the information must be concise and that the recipient understand the benefits of the response. The caller should also provide the appropriate time and date at which the recipient can contact the former. It is important to notify the caller at any time when it is expected that the caller is not available for a short time or for a long time. The following voicemail features can help the recipient keep the caller informed of the whereabouts of the former. There are many options that allow the recipient to announce his/her current status to the caller. Option, that is. Can attend a meeting at lunch, on vacation, currently unavailable, with the effect of communicating the recipient's interest to the caller to ensure that the former is not confused about the latter's whereabouts. The recipient of the information should ensure that he/she responds promptly. If a person is on vacation, it is better to use the call transfer function so that the call can be routed to other devices such as a pager or mobile phone. This is the first choice when a person is expected to be unavailable for a long time. One can send the phone in the voicemail directly to another person's mailbox. Callers may be referred to someone who is expected to provide the necessary assistance during the recipient's absence. In the event of an emergency, the option to provide a fax message to the recipient to the caller will not hurt. On-demand faxes allow callers to retrieve information by fax according to voice prompts. Fax on demand is useful for business people as they can provide the necessary information to their customers at any time. Hopefully this article will provide some insight into the features that voice mail must provide and how best to use them to ensure proper voice mail etiquette is followed.